Thursday, January 3, 2008


Frequently Asked Questions

What are the payment methods?
We accept PayPal payment only but you don’t need to have an account to pay via PayPal, you can choose to use a credit or debit card instead. You will given this option when you are redirected to the PayPal page after you have proceeded through checkout.

I would really like your pattern but, when I click through to buy it PayPal, is not in English so I am not sure what to do. Please could you help me?
We are from Poland, that is why sometimes the front page of PayPal website is in Polish.  But if you log in to your PayPal account (even though the front page has a different language) it should be English.

I don’t have a PayPal account. Can I pay for my order by another method?
You do not need to have a PayPal account to pay using PayPal. Simply click the BUY NOW button under pattern you want, and PayPal will walk you through the steps for payment - even if you don't have a PayPal account. You can pay using many different methods including all major credit cards.

What do I do if I lost my pattern which I bought?
If you lost any pattern which you bought at our shop, email us and write details you used when you requested pattern. We will check the transaction and will resend your pattern.

I purchased patterns, but didn't get them!
If you don't receive a pattern after 24 hours after payment, please mail us. Sometimes e-mail servers don't work good or our emails, because of attachments, are removed to spam-box. But please also give allowances for any time differences as we are based in Europe.

What is your refund/return policy?
We are offering digital products (PDF files), there is no returns or refunds on purchases. If for some reason you cannot get patterns you requested to download, we will gladly help you in any way to make your purchase complete.

May I sell my finished toys knitted follow your patterns? 
Feel free to sell your toys made from our patterns which you bought. But you may not sell toys knitted follow our free patterns.

I want to knit for charity. May I use your patterns for this purpose?
Of course, you may.

I want to buy a bunch of patterns. Any bonus?
Yes, we do offer bonus for multiple requests. When you buy 4 patterns or more, you get one more pattern for free (the one whose price at or shop is $5 USD).

I would rather buy a printed version of a pattern than a PDF. Where can I get one?
We are sorry but printed copies of our patterns are not available.

May I share patterns with my friends?
You may use our pattern and any print-outs of its contents for your personal use only. You may not share of pattern your friends. You may make copies of your pattern for yourself only.